Terms & Conditions

 

Bookings for Photo Booth:

   

General:  

1. All photo booth packages includes a minimum of two hours of service. However, if you are looking to only have an hour of service, you may still request a quotation.

2. For any requests for an extension of services, additional chargeswill be incurred for additional hours of services. If you choose to extend on the day of, do ask your sales representative before the final hour of the service if an extension is possible.

3. Ribbons & Twine saccepts all major credit/debit card providers, Atome, GrabPay/GrabPay/PayLater and PayNow unless stated otherwise. For alternative mode of payment that is not listed in the website, do ask upon confirming our services. For Atome mode of payment, all customers are required to have an existing registered Atome account. Visit https://www.atome.sg for more details on registration.

4. For GrabPay mode of payment, all customers are required to have an existing registered Grab account. Visit https://www.grab.com/sg/consumer/finance/pay/ for more details on GrabPay.

 

Refunds Policy: 

1. A documented proof of reason for cancellation is required for requests of refund. Submit a soft copy of your document to talktous@ribbonstwines.com and we will respond between one to three business days. If a refund is requested, a refund document would be sent over to be signed and would advise on the payout date of the refund. All refunds will be processed directly via online bank transfers. We regret to inform that Ribbons & Twines will not issue a cheque refund.  

 

A detailed Terms & Conditions document will be included together with any invoices sent upon confirmation of service.     

 

Merchandise:

   

General:  

1. All crafts are produced between two to five business days including most public holidays, unless otherwise stated. Ribbons & Twines will inform all customers in advance if they are expecting an extended production time.  

2. An advanced order request for large quantities is required. A minimum of three business days prior to production timeline is required. Production time for large quantities are minimally between one to two business weeks. Ribbons & Twines will advise all customers beforehand if an extended production time is required.      

3. Ribbons & Twines deliver both local and internationally.      

4. Ribbons & Twines offers standard and express shipping methods. All customers will be notified beforehand for the delivery charges.      

5. Ribbons & Twines will contact all customers via direct messages on Carousell once order has been processed or ready for collection/delivery.      

6. Each pieces of Ribbons & Twines merchandise are hand-crafted and slight variations may occur.      

7. Ribbons & Twines reserves to protect customers from allergens from organic sources (e.g. fresh flowers), thus all floral embellishments and decorative features are artificial. Fresh or dried flowers are upon requests only, additional charges may apply.      

 

Refunds Policy:

1. All merchandise sales are final and are non-refundable.      

2. In the events that a merchandise was damaged during the delivery or shipment process, please provide an image of proof of each damaged goods to talktous@ribbonstwines.com and we will provide a replacement for each damaged goods.      

3. For lost goods, please inform us at talktous@ribbonstwines.com and our team will expedite with the delivery team. For delay of large orders of merchandise and shipments to oversea address, we will contact you via phone and will advise you directly.